Compliance
In compliance with Texas House Bill 4224 and Texas Health and Safety Code §181.105, Junction Counseling provides the following information to support client access to records, licensing transparency, and consumer protections.
Requesting Access to Your Records
Current and former clients may request copies of their counseling and mental health records maintained by Junction Counseling.
Requests must be submitted using the Records Request Form. To request a blank ROI: email don@junctioncounseling.com
Completed requests may be submitted using one of the following methods. Email is preferred.
Email don@junctioncounseling.com
Mail: Junction Counseling 5900 Balcones Drive, Suite 100 Austin, TX 78731
In person By appointment only
Office phone 512-643-0302
To help ensure timely processing, please include the following with your request:
Client’s full legal name and date of birth
Current phone number and or email address
A clear description of the records requested, including date ranges when applicable
Preferred delivery method (secure electronic delivery, mail, or in-person pickup)
Client signature and date
If records are being requested on behalf of another individual, documentation establishing legal authority is required, such as guardianship papers or a medical power of attorne
Identity verification may be required to protect client privacy and confidentiality in accordance with state and federal law.
Licensing Authority
Junction Counseling is regulated by the Texas Behavioral Health Executive Council, the licensing authority for Licensed Professional Counselors in the State of Texas.
Questions regarding licensure or professional regulation may be submitted through the Council’s website: https://bhec.texas.gov/contact-us/
When submitting an inquiry, please select Licensed Professional Counselor as the license type.
Filing a Consumer Complaint
Clients or members of the public who wish to file a consumer complaint may do so through the Texas Office of the Attorney General Consumer Protection Division.
Complaints may be submitted online at: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
When submitting a complaint, include relevant dates, names, and any supporting documentation if available.
Questions Regarding House Bill 4224
Questions related to House Bill 4224 or consumer access requirements under Texas law may be directed to Texas Health and Human Services at: HCR_PRU@hhs.texas.gov